General Terms and Conditions

General Terms and Conditions
These Terms and Conditions apply only to the persons listed here. Other bodyworkers and providers who are or will be listed in the section www.tantra-ns.cz/Our team/, are separate business entities and sublessees in the studio premises at Národní obrany 22, Praha 6, 5th floor. A sublease agreement is signed with them. The contractual relationship arises directly between the client and the specific sublessee. We are not liable for the conclusion of their contracts and the quality of their services other than that resulting from the sublease agreement. Any claims or disputes must be resolved directly with the specific provider.
General Terms and Conditions By ordering a course, massage or other bodywork on the web interface www.tantra-ns.cz and www.TopBody.cz (hereinafter referred to as "web interface") or in any other way available, you accept and undertake to comply with these General Terms and Conditions (hereinafter referred to as "terms and conditions").
Providers: Bohdana Janatová, ID: 43648339 Jan Janata, ID: 13823761 Registered in the Trade Register. Delivery Address: U Zlatého potoka 266, 251 63 Kunice Phone numbers: +420 728 125 831; +420 605 832 121 Contact e-mail: topbody@topbody.cz (hereinafter referred to as "we" or "provider").
1. Introductory Provisions
1.1. These General Terms and Conditions apply to the conclusion of contracts and orders relating to educational events, massages and bodywork between the provider and the natural person who makes the order (hereinafter referred to as "the client" or "you"), as well as to the terms and conditions of participation in these events organised by the provider. The terms and conditions of participation are also binding for other participants that the client logs in. 1.2. The order means educational courses, massages, lectures, seminars, residential seminars, discussions, conferences and similar events focused on education and services, especially in the field of body work. 1.3. The date of the event is the date stated on the web interface; for multi-day events it is the first day of the event. 1.4. By the contract we undertake to allow you to participate in the ordered service and you undertake to pay the agreed price and follow the provider's instructions. 1.5. If you are a consumer (a natural person outside the scope of the business), you are protected under the applicable legal regulations. 1.6. The legal relationship is governed by these GTC, Complaints Rules, Privacy Policy and Act No. 89/2012 Coll., Civil Code. 1.7. The relationship is governed by Czech law also in the case of an international element. 1.8. By sending the order you confirm that you have become acquainted with these business conditions and agree to them.
2. Conclusion of the contract
2.1. The web interface contains a list of services, dates, venues and prices. The presentation of services is informative. 2.2. To conclude the contract it is necessary to send the order and receive its acceptance from us. 2.3. After sending the order is binding. Please inform us immediately of any changes. 2.4. If the capacity is filled before your order is received, we will inform you. 2.5. The contract is concluded at the moment of delivery of the order confirmation to your e-mail.
3. Payment terms
3.1. The price can be paid online, cashless to account no. 43-7816660257 / 0100 (VS: your phone number), or in cash upon agreement. 3.2. The provider reserves the right to demand payment in advance. 3.3. For cashless payment, the price is payable within 3 working days of the order, but no later than the day of the event. 3.4. In case of non-payment of the price within the due date, your reservation may be cancelled and the place offered to the next interested party.
4. Cancellation and changes to the contract
4.1. Changes to or cancellations are possible only by agreement. 4.2. Important: Due to the nature of the services (use of free time within a specified period), the consumer does not have the right to withdraw from the contract without giving a reason pursuant to Section 1837 (j) of the Civil Code. 4.3. Cancellation of the order must be done in writing (by e-mail to topbody@topbody.cz). 4.4. Cancellations:
More than 14 days before the due date: 50% of the price of the service.
14 days to 24 hours before the due date: 100% of the price of the service.
Less than 24 hours before the deadline or failure to attend: 100 % of the price of the service. 4.5. We reserve the right to make necessary changes (lecturer, location) or cancellation of the event in case of unforeseeable events or failure to fill capacity. In case of total cancellation on our part, we refund 100 % of the amount paid within 30 days.
5. Conditions of participation and medical condition
5.1. The right to attend is transferable to a third party only with our prior consent. 5.2. It is forbidden to make audio or video recordings without the explicit consent of the provider. 5.3. The participant is obliged to follow the instructions of the lecturer and not to disturb the course of the event. In case of inappropriate behaviour, the participant may be excluded without any right to a refund. 5.4. Medical fitness: The participant declares that he does not suffer from any medical conditions (especially neurological, psychological, cardiovascular or infectious) that would prevent him from safely completing the service. The participant is obliged to inform the provider about any restrictions, allergies or medications he uses. 5.5. Participation in sessions and courses is the participant's own responsibility. The provider is not liable for any medical complications or damages arising from the withholding of health information. 5.6. The content of the services derives from the lecturer's experience and does not replace the doctor's advice. All materials are protected by copyright and are intended only for the participant's personal use.
6. Rights arising from defective performance (Complaints)
6.1. Your rights are governed by Sections 1914 to 1925 of the Civil Code. We handle complaints in accordance with the applicable legal regulations. Due to the subjective nature of bodywork, the complaint relates to technical and organisational provision of the service, not to subjective feelings arising from its course.
7. Copyright protection and web interface
7.1. The content of the web (texts, photographs, logos) is protected by copyright. Any copying or distribution without our consent is prohibited. 7.2. We are not liable for errors arising from interference by third parties in the web interface.
8. Final provisions
8.1. We are authorised to provide services on the basis of a trade licence.
8.2. We try to resolve any disputes amicably. The consumer has the right to an out-of-court dispute resolution before the Czech Trade Inspection Authority (www.coi.cz).
8.3. The contract is archived in electronic form and is not accessible to third parties.
8.4. Legal clause: The services and sessions offered (bodywork, massages, consultations) are not health services within the meaning of Act No 372/2011 on health services. The provider is not a doctor or clinical psychologist and the care provided does not replace professional medical diagnosis and treatment. The client enters the process on his own responsibility and on the basis of his express wish.